Our Services
We provide all the trained manpower required, avoiding the recurring operational expense, training and management costs associated with network security. Your costs are defined and predictable.
Three ways we work with you
Consulting Services
Professional security assessments and planning to help organizations protect business-critical assets. We review the environment you actually have, and recommend what genuinely improves your position.
Managed Security Services
Outsourced solutions for the management and monitoring of security systems. Contingency plans and documented processes are in place to assure seamless and continual monitoring.
Education / Training Services
The knowledge to develop internal security skills and resources, so your own team is equipped to handle emerging threats rather than dependent on outside help for everything.
Service Lines
Professional Services
Design, deployment and migration delivered by certified engineers.
Security Consulting
Assessment, architecture review and roadmap planning for your estate.
Support Services
24x7x365 support backed by a defined Service Level Agreement.
Training Services
Skills transfer so your team can operate and extend what we build.
Our 13 Service Commitments
What every Secure Solutions engagement includes — from the first requirement discussion through to knowledge transfer at the end.
24/7 Customer Support
Telephone, online, remote, and direct on-site support ensuring immediate response for critical issues, with zero gaps in coverage.
Pre-Launch Assessment
Detailed requirement discussions, service planning, and comprehensive pre-launch documentation are completed before any rollout begins.
Structured Rollout Plan
Daily status updates, continuous progress tracking, and proactive risk monitoring are maintained throughout implementation to ensure smooth, uninterrupted execution.
Quality Audit After Launch
A comprehensive post-launch review is conducted, including configuration verification, issue assessment, quality checks, and validation of key service standards.
Project Completion Reports
Complete documentation is provided, including the completion report, service review report, configuration records, and best-practice recommendations.
Monthly Health Checks
Periodic preventive visits are conducted to verify service health, compliance status, issue trends, and overall operational stability, with corrective action wherever required.
Proactive Maintenance
All updates and improvements are tested for stability and compatibility before being safely applied to the live environment.
Standby Resource Support
Replacement standby resources are provided at the earliest for selected equipment and workflows to maintain service continuity during failures.
Vendor Coordination & Replacement
Direct vendor coordination, replacement management, and issue tracking are handled with continuous status updates to ensure faster resolution.
Professional Ticketing
Structured ticketing for technical issues, service requests, incidents, and change requests, with a 30-minute critical response SLA.
Multiple Support Channels
Service portal, support email, and 24/7 hotline ensure our team is always within reach, however you prefer to connect.
Certified Team
Our certified and trained specialists provide Tier 1, Tier 2, and Tier 3 support, ensuring high-quality troubleshooting, implementation, optimization, and incident response.
Customer Training & Knowledge Transfer
Tailored product and operational training empower your team to understand deployed solutions, perform basic administration, apply best practices, and manage day-to-day operations independently.
Defined, predictable cost
We will provide all the trained manpower required, thereby avoiding recurring operational expense, training or management costs associated with network security. As a result, your costs are defined and predictable.
Contingency plans and documented processes are in place to assure seamless and continual monitoring — and our response commitments are spelled out in the Service Level Agreement rather than left to goodwill.
Ready to secure your network?
Talk to our consultation desk about assessments, deployments or managed support. Our response team is available 24/7.